Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Zoomie Squad website, online booking system, and client portal (together, the "Services"), operated by Zoomie Squad, LLC ("Zoomie Squad," "we," "us," or "our"), an Indiana limited liability company based in Fishers, Indiana. By booking a service, creating an account, or otherwise using the Services, you agree to these Terms.

Our Services

Zoomie Squad provides mobile dog gym and pet care services, including scheduled runs, group play sessions, training sessions, and related add-ons, booked through our website or client portal and performed at the service address you provide.

Bookings, Payment & Cancellations

• Prices for each service are shown at the time of booking and may change from time to time.
• Payment is processed securely through our payment provider (Stripe), or by another method we accept as noted at booking.
• Package and subscription purchases are subject to the terms shown at the time of purchase.
• Our cancellation policy is set out in your account/booking confirmation and in the app's Settings; cancellations made inside the stated window may not be eligible for a refund or credit.

Text Messaging (SMS) Terms

By opting in — for example, by enabling text notifications in your client portal, or by verbally authorizing us to text you — you agree to receive text messages from Zoomie Squad related to your account, including booking confirmations, appointment reminders, cancellation notices, and replies to messages you send us.

• Consent to receive texts is not required to purchase any service.
• Message frequency varies based on your bookings and account activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages.
• Reply HELP for help, or contact us at zoomiesquadindy@gmail.com or 317-782-5432.
• We do not share your mobile number or SMS opt-in with third parties for their own marketing purposes.
• Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless carriers; coverage may vary.

This section is also set out in our Privacy Policy, which describes in more detail how we handle your information.

Your Responsibilities

You agree to provide accurate information about yourself and your pet, including any behavioral or health information relevant to your dog's safety and the safety of our staff and other dogs. You're responsible for ensuring a safe environment at the service address for our staff to perform the booked service.

Liability Waiver

Use of our services is also subject to the liability waiver presented and signed during account setup or at booking, which remains in effect for all sessions booked under your account.

Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after an update means you accept the revised Terms. We'll post the revised version here with an updated "Last updated" date.

Contact Us

Questions about these Terms? Reach us at zoomiesquadindy@gmail.com or 317-782-5432. Zoomie Squad, LLC, Fishers, IN.